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Company Trading Address and Contact Details:
Commplex Solutions Ltd
Unit 29 Maxwell Road
Woodston
Peterborough
PE2 7JE
UK

Tel: 0845 034 5820

To contact us use the eBay Messaging system or email us direct at: customersupport@drivesaferdirect.co.uk



Limited Company Details:
Commplex Solutions Ltd
Company Registration Number: 02921584
Incorporated on 22nd April 1994


For a full-page, printable version of our Terms and Conditions please
Click HERE

Commplex Solutions Ltd Cookies Policy
Our websites put small files (known as 'cookies') onto your computer to collect information about how you browse the site.
Cookies are used to:
- measure how you use the website so it can be updated and improved based on your needs.
- remember the notifications you have seen so we do not show them to you again.
- remember you while you are browsing the website and settings and history such as contents of shopping baskets.
By continuing to use the website you are accepting our use of cookies.

Privacy Notice:
Commplex Solutions Limited is committed to protecting your privacy and complies with the principles of the relevant data protection regulations.

This Privacy Policy explains how and why we collect your personal data and how it is used.
Contents:
1 Who We Are
2 The Information We Process
3 How We Obtain Information
4 Your Rights
5 Why we need your information and what we do with it
6 Changes to the way we use your information
7 Sharing with Third Parties
8 Communication about your account
9 How long we keep your information
10 Security

1 Who we are:
1.1 This privacy notice (the 'Privacy Notice') applies to all personal information processing activities carried out by Commplex Solutions Ltd
1.2 Commplex Solutions Ltd is a data controller in respect of personal information that is processed In this notice, references to 'we', 'us' or 'our' are references to Commplex Solutions Ltd.
1.3 The principal address of Commplex Solutions Ltd is Unit 31, 28-29 Maxwell Road, Woodston, Peterborough PE2 7JE.
1.4 We respect individual's rights to privacy and to the protection of personal information. The purpose of this privacy notice is to explain how we collect and use personal information in connection with our business. 'Personal information' means information about an individual who can be identified by that information (either by itself or when it is combined with other information). We may update our Privacy Notice from time to time by communicating changes to you and by publishing the updated Privacy Notice on our website. We would encourage you to visit our website regularly to stay informed of the purpose for which we process your information and your rights to control how we process it.

2 The information we process:
2.1 We collect and process personal information throughout the course of your relationship with us. We will limit the collection and processing of information to information necessary to achieve one or more legitimate purposes as identified in this notice. Personal information may include:
a) Basic personal information including name and address.
b) Financial information including payment information relating to your account.
c) Goods and services provided.
d) Online profile and social media information based on your interaction with us and our websites and applications including searches and website visits.
2.2 Data users must comply with the data protection principles of good practice which underpin the GDPR legislation. To comply with the law, information must be collected and used fairly, stored safely and not disclosed to another person unlawfully. To do this Commplex Solutions Ltd follows the data protection principles outlined in the GDPR legislation which are summarised as below:
a) Personal data will be processed fairly and lawfully.
b) Data will only be collected and used for specific purposes.
c) Data will be adequate, relevant and not excessive.
d) Data will be accurate and up to date.
e) Data will not be held longer than necessary.
f) Data subject's rights will be respected.
g) Data will be kept safe from unauthorised access, accidental loss or damage.
h) Data will not be transferred out of the European Economic area unless that country has equivalent levels of protections for personal data.

3 How we obtain information
3.1 Your information is made up of all of the information we collect and hold about you and your business and the proprietors, officers, agents, employees and beneficial owners of your business and your transactions with Commplex Solutions Ltd. It includes:
a) Information you give to us, including for example, information provided by filling in forms or communicating with us – whether face to face, by phone, letter, email or other forms of electronic communication.
b) Information we receive from third parties including, for example, Affiliates, the organisation you work for, any organisation where you are the beneficial owner, third parties claiming to be acting with your authority (your agents), third parties who provide services to you or us, and credit reference agencies.
c) Information we learn about you through our relationship with you.
d) Information we gather from the technology which you use to access our services for example location data, IP address and telephone number).

4 Why we need your information and what we do with it
4.1 Commplex Solutions Ltd obtains personal data (such as names, addresses, phone numbers, email addresses) for a number of reasons. We need the information primarily to allow us to perform our contract with you or to enable us to comply with legal obligations or to pursue legitimate interests of our own or those of third parties provided your interests and fundamental rights do not override those interests:
a) To assist staff in the efficient management of your account with us.
b) To process payments and collect arrears; we will use your information to process the payments for orders made for our products.
c) We will use your information for marketing purposes such as if we think one of our products may interest you.
d) To Investigate and resolve complaints you may have.
e) Perform assessments and analyse customer data for the purposes of managing, improving and fixing data quality.
f) To let you know about significant changes to our products, terms or privacy policy, we will let you know by email, website if there are significant changes to our products, their features, our terms or our privacy policy.

5. Your Rights
5.1 We want to make sure you are aware of your rights in relation to the personal information we process about you. We have described these rights and the circumstances in which they apply in the below.
5.2 If you wish to exercise any of these rights or if you have any queries about how we use your personal information which are not answered here, please contact us at sales@commplexsolutions.co.uk
5.3 Right of Access; you have a right to access the personal information we hold about you.
5.4 Right of Rectification; you have a right to request that inaccurate personal information be rectified and incomplete personal information updated, if you believe that any of the information we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information.
5.5 Right of Erasure; you have the right to request that we delete your personal information. You may request that we delete your personal information if; you believe that we no longer need to process your information for the purposes it was provided for; we have requested your permission to process your personal information and you wish to withdraw your consent; or you believe we are not using your information in a lawful manner.
5.6 Right of Restriction; You have a right to ask us to restrict the processing of your personal information, you may ask us to restrict the processing of your personal information if you believe that:
a) Any of the information we hold about you is inaccurate.
b) We no longer need to process your information for the purposes it was provided for, but you require the information to establish, exercise or defence legal claims.
c) We are not using your information in a lawful manner.
5.7 Right of Portability; You have the right to data portability, where you have provided us with information for the purposes of entering into a contract with us, you have a right to received, in a portable format, the personal information you provided to us. You may also ask us to provide it directly to a third party if technically feasible. We are not responsible for such third parties use of your information which will be governed by such third party's agreement with you and any privacy statement it provides to you.
5.8 Right of Objection; you have the right to object to direct marketing, you have the right to object, at any time, to the processing of your personal information for direct marketing purposes, including profiling you for the purposes of direct marketing.
5.9 Right to Withdraw consent; Where we rely on your permission to process your personal information you have the right to withdraw your consent at any time, we will always make it clear where we need our permission to undertake specific processing activities.

6. Changes to the way we use your information
Commplex Solutions Ltd may, from time to time, change the way we use your information. Where we believe you may not reasonable expect such a change we will notify you and allow a period of not less than 30 days for you to raise any objections before any changes are made to the way your information is used.

7.Sharing with Third Parties
7.1 We will not share your information with anyone outside of Commplex Solutions Ltd except:
a) Where we have your (or your agents) express or implied permission.
b) Where required for your product or service.
c) Where we are required to by law or law enforcement agencies.
d) With third parties providing services to us such as market analysis.
e) Where required for a proposed sale, reorganisation, transfer, financial arrangement, asset disposal or other transaction relating to our business.

8 Communication about your Account
8.1 If you are a customer of ours or act on behalf of a customer of ours we will contact you with information relevant to the operation and maintenance of your account (including updated information about how we process your personal information). If you wish to change your details at any point in the future, you should tell us promptly about those changes.

9 How long we keep your information
9.1 By providing you with products, we create records that contain your information, such as customer account records and activity records. Records can be held on a variety of media (physical or electronic) and in different formats.
9.2 We manage our records to help us serve our customers well (for example operational reasons, such as dealing with any queries relating to your account) and to comply with legal requirements. Records help us demonstrate that we are meeting our responsibilities and serve as evidence of our business activities.
9.3 Retention periods for records are determined based on the type of record, nature of activity and the relevant product or service. Retention periods may change from time to time based on business or legal requirements.
9.4 If you would like more information about how long we keep your information please contact us at sales@commplexsolutions.co.uk

10 Security
10.1 Only the staff of Commplex Solutions Ltd will normally have access to personal data, All Staff are made aware of the data protection policy and their obligation not to disclose personal data to anyone who is not supposed to have access to it.
10.2 Any information is kept in a secure filing, paper and electronic system with controlled access during the day to day running of Commplex Solutions Ltd.

Commplex Solutions Ltd Conditions of Sale to Consumers
All orders for goods are accepted by Commplex Solutions Ltd subject to the following conditions which shall form part of and govern the contract of sale.
Acceptance of goods shall be deemed to be acceptance of these conditions of sale.

1. Definitions
DriveSafer.co.uk and DriveSaferDirect.co.uk are trading names of Commplex Solutions Ltd (hereinafter) referred to as the vendor.

2. Availability of goods
All items on our website are offered subject to availability. If an item ordered is out of stock the vendor will notify the purchaser by e-mail within 3 working days of the order being placed. It shall advise of any expected delay in dispatch and use its best endeavours to comply with any stated delivery date, which is intended as an estimate only and is not to be the essence of the contract. In the event of the vendor being unable to effect delivery the vendor reserves the right to terminate the contract or part thereof by giving notice by e-mail to the purchaser.

3. Property and risk
For so long as any amounts remain owing from the purchaser to the vendor title to the property of the goods shall remain in the vendor and ownership shall not pass to the purchaser until the vendor has received payment in full.

4. Design Variation
Whilst the vendor makes every effort to ensure that goods supplied correspond in every respect with the sample, specification or description provided the vendor is not responsible for minor variations in specification, in colour or other design features and no such minor design features shall entitle the purchaser to rescind the contract or shall be the subject of any claim against the vendor by the purchaser.

5. Information on website
Information on the website is provided without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. The information may include technical inaccuracies and typographical errors.
Changes may periodically be made to the information displayed on the website


6. Claims
It is your responsibility to check the goods on delivery. No liability for any claim for damage or non-functionality shall be accepted unless the vendor is notified by e-mail or in writing within three days of delivery. No liability for any claim in respect of goods differing in quantity or descriptions from the particulars given on the delivery note will be accepted unless notified by the purchaser.

7. Returns
The vendor will not accept goods for credit or rectification unless such return has been authorized by a director and the goods are received by the vendor in stock condition with the original packaging. All of our goods are with the benefit of manufacturer's warranty. We will accept return of faulty goods in accordance with the products manufacturers warranty. The purchaser is responsible for any return carriage charges and insurance of all goods returned to the vendor shall be at the purchasers risk until actual receipt of the goods by the vendor. You must obtain a Sales Return Authorisation Number (SRN) from the vendor before returning the goods. We cannot accept unauthorised returns that do not have a SRN.


8. Consequential Loss
The extent of the vendors liability to the purchaser shall not exceed the invoice value of the goods and the vendor shall not be liable to the purchaser in respect of any loss or damage whether direct, indirect, consequential or however else arising.

10. Ordering
We are not obliged to accept your order or offer you credit terms. No contract is made with you until the goods are despatched.

11. Law
If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. The contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law. In respect of consumer sales your statutory rights are unaffected by these terms and conditions.

12. Acknowledgements
the vendor recognises and acknowledges the rights of all copyright and trademark owners where used on websites.


Commplex Solutions Ltd Conditions of Sale to Business Customers
1. These Conditions of Sale are for business customers only

2.You must decide before ordering if the goods are suitable for your requirements.

3. We are not obliged to accept your order or offer you credit terms. No contract is made with you until the goods are despatched.

4. Availability of Goods. All items on our website are offered subject to availability. If an item ordered is out of stock the vendor will notify the purchaser by e-mail within 3 working days of the order being placed. It shall advise of any expected delay in dispatch and use its best endeavours to comply with any stated delivery date, which is intended as an estimate only and is not to be the essence of the contract. In the event of the vendor being unable to effect delivery the vendor reserves the right to terminate the contract or part thereof by giving notice by e-mail to the purchaser

5. Price. Our advertised price does not included VAT or delivery unless otherwise specified. The price of the goods may be changed from the one advertised. Please confirm the price before you order.

6. Payment. We accept payment by PayPal online payment methods. Payment must be made prior to despatch of goods.

7. Retention of Title. We remain the owners of the goods purchased until they are paid for in full. We can retrieve and resell goods if they are not paid for.

8. Under the Late Payment of Commercial Debts Regulations 2002 we can exercise our statutory right to charge interest and an administration charge on all overdue invoices.

9. Delivery. We offer a standard next day delivery service for in stock items.

10. Receipt. If the goods do not arrive or are incomplete or are the wrong goods or are damaged when you open them you must report to our Sales Department within 3 days of delivery or expected delivery. After delivery you are responsible for protecting the goods against loss or damage.

11. Cancellation of Order. You cannot cancel an order once we have accepted it unless this is agreed in writing by our authorised representative.

12. Returns. It is your responsibility to check the goods on delivery. All of our goods are with the benefit of manufacturer's warranty. We will accept return of faulty goods in accordance with the products manufacturers warranty. The purchaser is responsible for any return carriage charges and insurance of all goods returned to Commplex Solutions Ltd shall be at the purchasers risk until actual receipt of the goods by Commplex Solutions Ltd. You must obtain a Sales Return Authorisation Number (SRN) from Commplex Solutions Ltd before returning the goods. We cannot accept unauthorised returns that do not have a SRN.

13. We do not under normal circumstances accept return of unwanted items. We may at our discretion agree to take back goods if they are unopened, unused and in perfect condition. There will be a handling charge of 15% of the purchase price. We do not accept return of goods specially ordered to meet customer requirements.

15. Guarantee and Liability. Goods are sold with manufacturer's warranty (minimum 1 year). We do not provide any additional warranties. We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.


Commplex Solutions Ltd recognise and acknowledge the rights of all copyright and trademark owners where used on this website.





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